P6609:[{"_7195":25,"_7196":7197},"areReviewsGrouped","reviews",[7198,7261,7275,7291,7302],{"_7199":7200,"_7201":7202,"_7203":7204,"_7205":7206,"_7207":7208,"_7209":7210,"_7211":7210,"_7212":6591,"_7213":25,"_7214":6089,"_7215":7216,"_6194":7223,"_7238":6175,"_7239":7240,"_7241":6173,"_7242":7243,"_7244":6366,"_7245":6593,"_7219":7246,"_7249":7250,"_7254":25,"_7255":7256,"_72":7257,"_7258":6591,"_7259":7260},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","5eaf0743-707d-4f0a-b07d-f59a08a71ee8","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9743228993802","productId","shopify-9743228993802","body","Nice chandelier but arrived scratched and after 10 days I wait for a refund they let me bang!","dateCreated","2026-05-24T07:15:26.572Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_7207":7217,"_7214":7218,"_7219":7220,"_72":7222},"Lampadario bello ma arrivato graffiato e dopo 10 giorni aspetto il rimborso mi lasciano sbattere!","it","reply",{"_7207":7221},"

Grazie per il suo feedback, cara Francesca. 😔

Ci dispiace moltissimo sentire che la sua Large Metal Ceiling Lamp Cygnus è arrivata graffiata e che dopo 10 giorni sta ancora aspettando il rimborso. Questo è completamente inaccettabile e comprendiamo perfettamente la sua frustrazione.

Non è il servizio che merita come nostra cliente, e non dovrebbe assolutamente essere lasciata in questa situazione dopo aver ricevuto un prodotto danneggiato. È molto grave che il processo di rimborso stia richiedendo così tanto tempo.

Ci assumiamo la piena responsabilità per questa esperienza deludente. Il suo feedback ci aiuta a ripensare e migliorare sia i nostri controlli di qualità che i nostri processi di rimborso.

La preghiamo di contattare nuovamente il nostro servizio clienti - dobbiamo trovare una soluzione adeguata e rapida per lei.

","Pessimi ",[7224],{"_7225":7226,"_7227":7228,"_7229":7230,"_6204":7231,"_7232":7233,"_7234":7235,"_7236":7237,"_572":74},"fullSizeUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/045159c8-3c17-4a92-859a-08b576b1567d.jpg?d=3200x3200","largeUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/045159c8-3c17-4a92-859a-08b576b1567d.jpg?d=1600x1600","thumbnailUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/045159c8-3c17-4a92-859a-08b576b1567d.jpg?d=120x120&crop=center","Person holding a gold-colored lamp base with E27 MAX 60W marking, with cardboard boxes and packing materials in the background","dynamicKey","c51f7b65-fcc9-486f-b563-ae634abbdd20/045159c8-3c17-4a92-859a-08b576b1567d","largePortraitThumbnailUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/045159c8-3c17-4a92-859a-08b576b1567d.jpg?d=540x720","streamId","045159c8-3c17-4a92-859a-08b576b1567d","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24MAR83335-217183_dfc245410835c3c660a594cabf75fd1d_dtl_1_x280.jpg?v=1765192818","productName","productUrl","//store.westwing.com/products/large-metal-ceiling-lamp-cygnus-en-24mar83335","productVariantName","rating",{"_7207":7247,"_7209":7248,"_72":43},"

Thanks for your feedback, dear Francesca.

😔 \n

We are very sorry to hear that your Cygnus Large Metal Ceiling Lamp arrived scratched and that after 10 days you are still waiting for a refund. This is completely unacceptable and we fully understand his frustration.

It's not the service she deserves as our customer, and she definitely shouldn't be left in this situation after receiving a damaged product. It is very serious that the reimbursement process is taking so long.

We take full responsibility for this disappointing experience. Your feedback helps us to rethink and improve both our quality controls and our reimbursement processes.

Please contact our customer service again - we need to find a suitable and quick solution for you.

","2026-05-26T07:35:37.328Z","reviewer",{"_7251":7252,"_7253":628},"displayName","Francesca L.","isVerified","isIncentivized","status","approved","Terrible ","unhelpfulCount","variantId","50083665543434",{"_7199":7200,"_7201":7262,"_7203":7204,"_7205":7206,"_7207":7263,"_7209":7264,"_7211":7264,"_7212":6591,"_7213":25,"_7214":6089,"_7215":7265,"_7238":6175,"_7239":7240,"_7241":6173,"_7242":7243,"_7244":6366,"_7245":6593,"_7219":7270,"_7249":7273,"_7254":25,"_7255":7256,"_72":7274,"_7258":6591,"_7259":7260},"cd613ccc-f8b7-457a-b872-da48ea49fdda","Scratched too bad because the chandelier is nice I accepted 40€ and kept it like this but still nothing! now I want my money!","2026-05-22T16:39:31.205Z",{"_7207":7266,"_7214":7218,"_7219":7267,"_72":7269},"Graffiato peccato perché il lampadario è bello ho accettato 40€ e tenerlo così ma ancora nulla!adesso voglio i miei soldi!",{"_7207":7268},"

Cara Francesca, 😔

Ci dispiace moltissimo sentire che la vostra Large Metal Ceiling Lamp Cygnus è arrivata graffiata e che state aspettando il rimborso di 40€ da 10 giorni. Questo è completamente inaccettabile e comprendiamo perfettamente la vostra frustrazione.

È inammissibile che dopo aver accettato di tenere un prodotto danneggiato con uno sconto, non abbiate ancora ricevuto il rimborso concordato. Non è questo il servizio che meritate come nostra cliente, e non dovreste dover aspettare così a lungo per una soluzione che era già stata concordata.

Ci assumiamo la piena responsabilità per questa esperienza deludente. Il vostro feedback ci aiuta a rivedere e migliorare radicalmente sia i nostri processi di controllo qualità che i tempi di elaborazione dei rimborsi.

Vi preghiamo di contattare nuovamente il nostro servizio clienti - dobbiamo trovare una soluzione immediata e adeguata per voi.

","Mi è arrivato graffiato e da circa 10 giorni aspetto il rimborso ",{"_7207":7271,"_7209":7272,"_72":43},"

Dear Francesca, 😔 \n

We are very sorry to hear that your Cygnus Large Metal Ceiling Lamp arrived scratched and that you are waiting for a refund of 40€ for 10 days. This is completely unacceptable and we fully understand your frustration.

It is unacceptable that after agreeing to keep a damaged product at a discount, you have not yet received the agreed refund. This is not the service you deserve as our customer, and you shouldn't have to wait so long for a solution that had already been agreed upon.

We take full responsibility for this disappointing experience. Your feedback helps us radically review and improve both our quality control processes and refund processing times.

Please contact our customer service team again - we must find an immediate and suitable solution for you.

","2026-05-26T10:31:14.929Z",{"_7251":7252,"_7253":628},"It arrived scratched and I've been waiting for a refund for about 10 days ",{"_7199":7200,"_7201":7276,"_7203":7204,"_7205":7206,"_7207":7277,"_7209":7278,"_7211":7278,"_7212":6591,"_7213":25,"_7214":6089,"_7215":7279,"_7238":6175,"_7239":7240,"_7241":6173,"_7242":7243,"_7244":6366,"_7245":6593,"_7219":7285,"_7249":7288,"_7254":25,"_7255":7256,"_72":7290,"_7258":6591,"_7259":7260},"922a89cf-4a98-47d8-ad1a-dae29b11c8b9","I am very disappointed with the product, the appearance is ok but the assembly is terrible good that I have some skill so I fixed the thread myself. Covering very delicate, generally very weak I do not recommend. I left it because I needed to have a chandelier for the baby's communion. ","2026-05-16T13:43:19.063Z",{"_7207":7280,"_7214":7281,"_7219":7282,"_72":7284},"Jestem bardzo zawiedziony produktem, wygląd jest w porządku ale montaż fatalny dobrze że mam trochę umiejętności więc gwint naprawiłem sam. Pokrycie bardzo delikatne , ogólnie bardzo słaby nie polecam. Zostawiłem bo potrzebowałem mieć żyrandol na komunię dziecka. ","pl",{"_7207":7283},"

Drogi Jerzy,

bardzo dziękujemy za szczere i krytyczne opinie. Jest nam niezmiernie przykro, że doświadczył Pan takich problemów z lampą sufitową Cygnus - zarówno z montażem, jak i jakością wykończenia. To jest całkowicie nieakceptowalne i doskonale rozumiemy Pana rozczarowanie.

Fakt, że musiał Pan samodzielnie naprawiać gwint, jest niedopuszczalny. Produkt powinien dotrzeć do Pana w pełni gotowy do montażu, a nie wymagać dodatkowych napraw. Również delikatne pokrycie, które opisuje Pan, nie spełnia standardów jakości, jakich oczekujemy od naszych produktów.

Przejmujemy pełną odpowiedzialność za tę rozczarowującą sytuację. Pana opinia pomoże nam w gruntownej weryfikacji procesów kontroli jakości oraz standardów naszych dostawców.

Bardzo dziękujemy za poświęcony czas na podzielenie się swoimi doświadczeniami - takie szczere opinie są dla nas niezwykle cenne w dążeniu do poprawy jakości naszych produktów.

Z poważaniem,
Zespół Westwing

","Jakość zerowa bardzo słaby produkt ",{"_7207":7286,"_7209":7287,"_72":43},"

Dear George, thank

you \n very much for your honest and critical feedback. We are extremely sorry that you have experienced such problems with the Cygnus ceiling lamp - both with the assembly and the quality of the finish. This is totally unacceptable and we fully understand your disappointment.

The fact that you had to repair the thread yourself is unacceptable. The product should reach you fully ready for installation and not require additional repairs. Also, the delicate coating you describe does not meet the quality standards we expect from our products.

We take full responsibility for this disappointing situation. Your feedback will help us to thoroughly verify the quality control processes and standards of our suppliers.

Thank you very much for taking the time to share your experiences - such honest feedback is extremely valuable to us in our quest to improve the quality of our products.

Sincerely, Westwing Team

","2026-05-18T06:12:28.664Z",{"_7251":7289,"_7253":628},"Jerzy G.","Zero quality very poor product ",{"_7199":7200,"_7201":7292,"_7203":7204,"_7205":7206,"_7207":7293,"_7209":7294,"_7211":7294,"_7212":6591,"_7213":628,"_7214":6089,"_7215":7295,"_7238":6175,"_7239":7240,"_7241":6173,"_7242":7243,"_7244":6366,"_7245":6606,"_7249":7299,"_7254":25,"_7255":7256,"_72":7301,"_7258":6591,"_7259":7260},"b1fc0720-fbce-46ed-a438-1859a937eb53","Mega satisfied \n Something simple but beautiful ","2026-04-22T16:13:45.005Z",{"_7207":7296,"_7214":7297,"_72":7298},"Mega zufrieden \nSo was einfaches aber wunderschönes ","de","Leuchten ",{"_7251":7300,"_7253":628},"Adem T.","luminaries ",{"_7199":7200,"_7201":7303,"_7203":7204,"_7205":7206,"_7207":7304,"_7209":7305,"_7211":7305,"_7212":6591,"_7213":628,"_7214":6089,"_7215":7306,"_6194":7309,"_7238":6175,"_7239":7240,"_7241":6173,"_7242":7243,"_7244":6366,"_7245":6606,"_7249":7318,"_7254":25,"_7255":7256,"_72":7320,"_7258":6591,"_7259":7260},"3769ebe5-0e5d-4a99-b4c7-c548efd6c470","Product conforms to the description. Arrived within the indicated time. I really needed a chandelier that would satisfactorily spread the light in a large room. And the result was great.","2026-02-08T18:30:45.258Z",{"_7207":7307,"_7214":7218,"_72":7308},"Prodotto conforme alla descrizione. Arrivato nei tempi indicati. Avevo proprio bisogno di un lampadario che diffondesse in maniera soddisfacente la luce in un locale ampio. E il risultato è stato ottimo.","Ottimo prodotto ",[7310],{"_7225":7311,"_7227":7312,"_7229":7313,"_6204":7314,"_7232":7315,"_7234":7316,"_7236":7317,"_572":74},"https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/f1fa6ede-a353-409f-80eb-f3c4f3884c9a.jpg?d=3200x3200","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/f1fa6ede-a353-409f-80eb-f3c4f3884c9a.jpg?d=1600x1600","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/f1fa6ede-a353-409f-80eb-f3c4f3884c9a.jpg?d=120x120&crop=center","Kitchen interior with modern brass chandelier featuring five light bulbs, wooden cabinets with glass doors displaying dishes, mosaic tile backsplash, and countertop with various appliances including coffee maker and gas cooktop","c51f7b65-fcc9-486f-b563-ae634abbdd20/f1fa6ede-a353-409f-80eb-f3c4f3884c9a","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/f1fa6ede-a353-409f-80eb-f3c4f3884c9a.jpg?d=540x720","f1fa6ede-a353-409f-80eb-f3c4f3884c9a",{"_7251":7319,"_7253":628},"NICOLA C.","Great product "]